Digital Delivery Policy
1. Product Nature
All products available for purchase through our website are digital products only. No physical products will be shipped or delivered.
By completing a purchase, you acknowledge and agree that you are purchasing a non-tangible digital product. Due to the nature of digital products, orders cannot be returned once the purchase has been completed.
2. Digital Delivery
Upon successful completion of your payment, your purchased digital product(s) will be delivered automatically to the email address provided during checkout.
In most cases, delivery is immediate. If you do not receive your product within a few minutes, please check your Spam, Junk, Promotions, or Updates folders before contacting our support team.
3. Access & Delivery Issues
We are committed to ensuring that you receive the digital product you purchased.
If you experience any issues, including:
- Failure to receive your download or access email
- Download errors
- Corrupted or incomplete files
- Problems accessing the purchased product
please contact us within 7 days of your purchase at https://ebookcourier.com/support.
Our support team will review the issue and take reasonable steps to ensure you receive the product you purchased.
4. Refunds & Chargebacks
Due to the digital and non-returnable nature of our products, all purchases are considered final.
Refunds are generally not available for:
- Accidental or mistaken purchases
- Change of mind
- Failure to review the product description before purchase
- Device, software, or application incompatibility
However, if the product you receive is materially different from the product advertised or there is a genuine delivery/access issue, please contact us within 7 days so that we can review and resolve the matter.
If an unauthorized chargeback is initiated, we reserve the right to dispute the chargeback by providing relevant transaction and fulfillment records, which may include payment confirmation, delivery records, email logs, and download/access records.
5. Customer Support
If you have any questions, concerns, or issues regarding your purchase, please contact us through our Contact Page or directly at https://ebookcourier.com/support
Our support team is committed to responding to customer concerns and resolving legitimate delivery or access issues as promptly as reasonably possible.
Thank you for choosing our digital products.